Developer support and operational contacts

Use these channels for onboarding requests, production support, and policy questions. Include your application name and environment details in all support communications.

Primary contacts

Onboarding: fhir-requests@healixtech.com
Technical support: support channel details are provided with onboarding approval.

When to contact onboarding

Requesting first-time API access.
Adding new redirect URLs or environments.
Requesting changes to approved scopes.

When to contact technical support

Sandbox or production authentication issues.
Unexpected FHIR response behavior or outages.
Production incident updates and timeline questions.